©2025 Hendrickson USA, L.L.C. All Rights Reserved
Privacy Policy
Hendrickson Holdings, L.L.C.
Effective: November 1, 2011
Last Updated: July 1, 2025
About This Privacy Policy
This Privacy Policy (the “Privacy Policy”) describes online privacy practices for Hendrickson Holdings, L.L.C., its divisions and affiliates (collectively referred to herein as “Hendrickson”, “us”, “our”, or “we”). It applies to the websites and mobile apps where this Privacy Policy is posted, including websites designed for mobile devices (the “Website”).
This Privacy Policy (together with our Terms of Use, https://www.hendrickson-intl.com/Terms-Of-Use), describes how we receive, use, transfer, disclose, communicate and otherwise process personal information we collect from or about you, or that you provide to us, through our Website. Please read this Privacy Policy carefully to understand how we will treat your personal information.
For purposes of European data protection laws, and other applicable data protection laws, the controller responsible for the described data collection and processing is Hendrickson Holdings, L.L.C. of 840 South Frontage Road, Woodridge, IL 60517-4900.
For the purposes of the Indian data protection law, the data fiduciary on whose behalf this privacy policy is being published is Hendrickson Holdings, L.L.C. of 840 South Frontage Road, Woodridge, IL 60517-4900. For the purposes of Indian data protection laws, terms 'data principal' shall have same meaning as 'data subject' and terms 'data fiduciary' shall have the same meaning as 'data controller' in this privacy notice/policy.
BY CONTINUING TO USE THIS WEBSITE, YOU ARE ACKNOWLEDGING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY (AS UPDATED OR AMENDED FROM TIME TO TIME). IF, FOR ANY REASON, YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING THE WEBSITE IMMEDIATELY.
What Do We Mean By “Personal Information” and “Personal Data”?
For the purposes of this Privacy Policy, “personal information” or “personal data,” is information that identifies, relates to, describes, is about, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual and, in some jurisdictions, with a household.
Notice at Collection
This section includes some key highlights of our Privacy Policy. We recommend that you read the entire Privacy Policy, as it contains important information about how we process your personal information.
We may collect or process various categories of personal information. The sections titled “Personal Information We May Collect, Use and Share” and “How We May Collect Personal Information” contains information on the categories of personal information collected. As an overview, depending on how you interact with us, we (or third parties acting on our behalf) may collect identifiers, contact information, commercial and payment information, professional or employment-related information, education information, and Internet, technical, or other similar electronic network activity information. We collect and use this information to process and respond to your requests, to send you information about our products and services, to contact you, to provide, operate, customize, maintain, develop and improve our Website, to serve advertisements, to protect our company and customers, to enable you to apply for a job on our Website, and for other reasons listed in the “Use of Personal Information Collected” section below, and as otherwise permitted or required by applicable law. Your personal information may be transferred or disclosed to or collected by our affiliates, service providers (including providers of hosting, IT maintainance, marketing, payment processing, support and other services) and other third parties as outlined in “Personal Information Sharing with Third Parties.” As described in greater detail under “Cross-Border Data Transfers”, your personal information may be transferred, communicated or processed outside of the jurisdiction in which you are located, including in the United States and India , and may therefore be accessed by the courts, law enforcement and national security authorities of foreign jurisdictions. While we use security measures to protect the personal information in our control, we cannot guarantee that the Internet, your computer or mobile device or personal information that you communicate to us by electronic means (including via the Website) will be completely secure. We will retain your personal information for as long as needed to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not sell your personal information for monetary compensation, but we do partner with third-party advertising and analytics partners, which may be considered a “sale” of personal information under applicable laws. We collect information which is considered sensitive personal information in some jurisdictions, such as a driver’s license or other state or government ID, to evaluate your job application, and we delete the personal information we collect in accordance with our data retention practices. If you would like to exercise your rights under applicable law, please visit the “Your U.S. State Privacy Rights” section of this Privacy Policy, the “Your Canadian Privacy Rights” section of this Privacy Policy, the “Your PRC Privacy Righta” section of this Privacy Policy, the “Additional EU information and your Privacy Rights” section of this Privacy Policy, or the “Your Australian and New Zealand Privacy Rights,” as applicable.
Personal Information We May Collect, Use, and Share
Depending on how you interact with us, we may collect, use and share the following types of personal information:
1. Identifiers and Contact information. If you complete forms on our websites (e.g., Contact Form or Gauge Request), we may collect your name, company, city, state, country, and/or email address. If you complete such forms, we may also collect your street address or phone number, and collect other ID numbers like usernames.
2. Commercial and Payment information. If you purchase products or extended warranties on products , we might collect information about your buying preferences, and the vehicle(s) or related equipment you own or operate, such as the vehicle makes and models, serial numbers, suspension information, in-service dates and the names, addresses, and phone numbers of the purchasing person or the company and its contact. Alternatively, we might engage third-party payment processors, including CyberSource , to collect your credit card information on our behalf. Credit card information may be condidered as sensitive personal information under applicable data laws. Collection of such information is necessary for enabling you to complete payments and make purchases on our Website. If you refuse to provide such information to us, you may not be able to use our purchase related services, but this will not prevent you from using other features or services of the Website.
3. Internet or other electronic network activity information. If you browse or use the Website, we may collect information about the website browser you are using and other technical information, such as your IP address, device type, unique device identifiers (including device type – iOS or Android – and the device installation ID ) and advertising IDs. We may collect this information using cookies, web beacons, pixels and other similar online tracking technologies. To control those tools, please read the "Cookies and Other Online Tracking Technologies" section.
How do we obtain your consent? (Applicable to residents of India)
As per the requirement of the Indian Digital Personal Data Protection Act, 2023 we shall obtain consent before we process any personal data about you. We intend to take consent in a manner that is free, informed, unconditional and unambiguous. The consent notice provided to you shall be presented in a specific manner with a clear affirmative action. Consent shall signify an agreement to the processing of your personal data for such specified purpose as may be informed to you in the notice.
In the notice for consent that we present to you where you are given the choice to consent on the processing, we shall also mention following things-
| Description of Rights | Applicable to Residents of: |
| Right to Know or Access: You may have the right to obtain confirmation about whether or not your personal information is being processed by us. If so, you may have the right to access the personal information we hold about you and/or request other related information, such as the purposes for which use that information, the categories of personal information we process about you, the recipients (or categories of recipients) to whom your personal information has been or will be disclosed, the retention period for such personal information, or, if not possible, the criteria used to determine that period, your legal rights with respect to your personal information, etc. |
|
| Right to Delete: You may have the right to request the deletion of your personal information, except under certain circumstances subject to applicable law. |
|
| Right to Correct: Depending on your location and applicable laws, you may have the right to correct or update your personal information if inaccurate. |
|
| Right to Opt-out of Sale, Sharing, and Targeted Advertising of your Personal Information: You may have the right to opt-out of the sale of your personal information to third parties. You may also have the right to opt out of the processing of your personal information for the purposes of targeted advertising. |
|
| Right to Revoke or Withdraw Consent: You may have the right to withdraw consent to the continued use or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. |
|
| Right to Nondiscrimination: You may have the right to non-discrimination, such as to receive equal service and pricing from a business, even after exercising your rights. |
|
| Right to Data Portability: Depending on your location and applicable laws, you may have the right to receive the personal information that you have given us and that we are processing, in a structured, commonly used and machine-readable format. You may also have the right to send that personal information to another controller. |
|
| Right to Opt-out of Profiling: You may have the right not to be subject to a decision based solely on profiling or automated decision-making. |
|
| Right to Limit the Use and Disclosure of Sensitive Personal Information: You may have the right to limit the use and disclosure of your sensitive personal information if we use such information to infer characteristics about you; however, we do not use your sensitive personal information for these purposes, so we do not offer the right to limit. |
|
| Right to Obtain a List of Relevant Third Parties: You may have the right to obtain from us, at our option, a list of specific third parties, other than natural persons, to which we have disclosed your personal information, or any personal data. |
|
| Right | Explanation |
| Right to access information about personal data | You can request us for all information concerning your personal data. We are obligated to provide you with what personal data we have about you, the purposes for which we are processing such data and whether we share such data with third parties. |
| Right to correction and erasure | You should exercise this request in case you want us to erase all personal data about you that is present in our records. Our compliance with erasure request is subject to any law that may require us to retain your personal data. |
| Right to nominate | You have a right to nominate any other person as per rules whom you may want to transfer rights as available to you under the Indian laws. The nominated person can exercise these rights only in instance of your death or incapacitation. |
| Right to grievance redressal | You have a right to grievance redressal in case you feel we are falling short of any obligation entrusted on us as required under any law. You can send this request to our grievance officer. |
Your People’s Republic of China (“PRC”) Privacy Rights
If your are located in the PRC, you may exercise following rights regarding your personal information:
1. The right to access and copy personal information: You are entitled to access or obtain a copy of your personal information from us.
2. The right to reject or limit the use of personal information: You are entitled to restrict or raise objections to processing of your personal information.
3. The right to data portability: To the extend permitted by relevant regulators, you may request us to transfer your personal information to a designated data controller.
4. The right to correct: You are entitled to correct, update or supplement your personal information if inaccurate or incomplete.
5. The right to delete: You have the right to request deletion of your personal information where: (a) you believe our purpose of processing has been achieved, it is impossible to achieve such purpose, or your personal information is no longer necessary to achieve such purpose; (b) the we cease to provide products or services, or the storage period has expired; (c) you withdraw your consent; (d) you believe that we process your personal information in violation of laws, administrative regulations or agreement with you; (e) other circumstances stipulated by applicable laws and administrative regulations.
6. The right to obtain explanation: You have the right to request us to explain the rules for processing your personal information.
7. The right to withdraw consent: Where our processing of your personal information is based on your consent, you are entitled to withdraw your consent. Please note that the withdrawal of your consent will not affect our previous processing activities based on your consent.
8. The right to reject automatic decision-making: You are entitled to reject the decision we made about you solely based on automatic decision-making.
You may contact us through the contact information listed below to exercise your personal information. Where necessary, we may need to verify your identity before processing your request. Normally, your request will be procecssed and responded within 15 working days.
Contact information: privacy@hendrickson-intl.com.
Additional European Union (“EU”) information and your Privacy Rights
Where provided under applicable law, we provide you with additional information on the processing of your personal data, and inform you about your EU and other privacy rights, as applicable in accordance with the local personal data protection laws.
EU lawful basis for processing your personal data.
We process on the following legal bases:
1. Contract: It is necessary for our performance of the contract you have agreed to enter with us. If you do not provide your personal data to us, we will not be able to carry out our obligations under the terms of the contract.
2. Legitimate Interests: We are permitted to process your personal data if it is based on our legitimate interests. In relation to general inquiry and complaints you send us, our legitimate interest is to provide you with information you have requested and to provide customer support. You can object to the processing that we carry out on the grounds of legitimate interests. See the section "EU rights of data subjects" below to find out how.
3. Consent: Where you have given us consent to do so, we provide you, or permit third parties to provide you, with information about goods or services which we feel may interest you. You have the right to withdraw your consent. Please see the section "EU rights of data subjects" below to find out how.
4. Legal Claims: We need to process your personal data to defend or establish a legal claim (for example, claims relating to the sale of our goods and services under contract law).
EU rights of data subjects, under the EU and other jurisdictions
You have the following rights, where provided under applicable law, regarding your personal data (each of which are subject to various exceptions and limitations):
1. The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.
2. The right of access: You have the right to obtain access to your personal data (if we are processing it), and other certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your information in accordance with data protection law.
3. The right to rectification: You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. The right to erasure: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. The right to restrict processing: You have rights to ‘block’ or suppress further use of your personal data . When processing is restricted, we can still store your personal data , but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services and platforms.
7. The right to object: You have the right to object to certain types of processing, in particular processing based on our legitimate interests. You also can object at any time to your personal data being used for direct marketing purposes (including profiling related to such direct marketing). Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
8. The right to withdraw consent: In case you declared your consent for the processing of certain personal data by us, you have the right to withdraw the consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. In case consent is withdrawn, we may only further process the personal data where there is another legal ground for the processing.
If you are not satisfied with our response to your complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to an EU data protection authority. Users who are located in the European Economic Area (“EEA”), the European Union, the U.K., or Switzerland have the right to lodge a complaint about our data collection and processing actions with the relevant supervisory authority in their country of residence. Contact details for data protection authorities are available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Please note your rights in relation to your personal data are not absolute. We may, for example, deny you access to your personal data when required or authorized by law, or if granting access would have an unreasonable impact on another individual’s privacy.
You can excercise your rights by contacting us at privacy@hendrickson-intl.com. We may require you to prove your identity by appropriate means if you request this information.
Your Australian and New Zealand Privacy Rights
If you are located in Australia or New Zealand, you have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us at privacy@hendrickson-intl.com. We will provide access to your personal data in accordance with applicable law, subject to certain exceptions which may apply.
Data Security and Retention
We use physical, technical and organizational security measures designed to protect the personal information in our control. We restrict access to such personal information to Hendrickson employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website or to otherwise perform the purposes for which your personal information is collected, including members of our Marketing, Human Resources, Marketing Communication and IT departments. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. While we use security measures, we cannot guarantee that the Internet, your computer or mobile device or personal information that you communicate to us by electronic means (including via the Website) will be completely secure. We encourage you to take steps to protect yourself online. For example, do not share passwords with other people, and make sure that any online account information you may have remains secure. To the extent permitted by applicable law, we may post a notice via our Website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. If you have any questions about the security of your personal information, you can contact us via the contact information below.
We may retain your information for as long as needed to provide you with the Website, comply with our legal obligations, resolve disputes, enforce our agreements or otherwise perform the purposes for which your personal information is collected. In certain circumstances, we may be required by applicable law to retain your personal information (such as statutory retention obligations under applicable law, e.g. under tax or commercial law), or may need to retain your personal information in order to continue providing access to the Website.
About Children
This Website is not created for children under the age of 18. We do not believe children are interested in our Website, and do not knowingly collect information from children under 18. If you are a parent or guardian and think we have personal information about your child who is under 18, please send us an e-mail at privacy@hendrickson-intl.com or write to us at the address listed below, Attn: Webmaster. Visit www.OnGuardOnline.gov for tips from the Federal Trade Commission on protecting children’s privacy online.
Disclaimer Regarding Video Content
This Website may contain video content, audiovisual content, or content of a like nature (collectively, “Video Content”). In connection with our provision of Video Content, the Website may utilize online tracking technologies and code-based tools, including, but not limited to, Software Development Kits (“SDKs”) and cookies (i.e., advertising or analytics cookies) that collect and track information about your activity and webpage-viewing history on the Website (collectively, “Tracking Tools”). Tracking Tools on the Website may result in information about your activity on the Website, including anonymized collection of pages visted, time on site, location, device and browser type, analytics being collected or transmitted from your browser to Hendrickson and third parties, including YouTube’s analytics tools.
Links to Third-Party Websites
This Website may contain links to other websites owned and operated by third parties. If you click on one of those links, you will be taken to websites we do not control. This Privacy Policy does not apply to the information practices of such third-party websites. While we will take reasonable measures to ensure links to other third-party websites are vetted, we are not responsible for such third-party websites, and assume no liability for the privacy policies and/or practices of any third party. The use of your personal information by third parties is subject to their privacy policies and terms of use. Accordingly, we encourage you to visit their websites and review their privacy policies and terms of use.
Cross-Border Data Transfers
This Website is hosted in the United States. The personal information that we collect from or about you may be transferred and communicated to, and collected, stored, used, disclosed and otherwise processed by Hendrickson in the United States and/or by one of our service providers based in the United States or India. If you are located in Quebec, please note that your personal information may be communicated outside Quebec.
The laws of some countries may not provide the same levels of protection for personal information as the country in which you are located, particularly if you are resident in the European Union. When you provide personal information to us or our service providers, you acknowledge the processing of your personal information in the United States and India and that your personal information may therefore be accessed by courts, law enforcement and national security authorities in foreign jurisdictions if permitted by applicable laws. We will take reasonable steps to ensure that your personal information is treated securely in accordance with this Privacy Policy, and that your personal information is stored on our secure servers or those of our service providers.
If you are located in Alberta, you may contact VP of Human Resources at privacy@hendrickson-intl.com to (i) obtain access to written information about our policies and practices with respect to service providers (including affiliates) outside Canada; and (ii) ask questions about the collection, use, disclosure or storage of personal information by our service providers (including affiliates) outside Canada for us or on our behalf.
If you are located in PRC, you acknowledge that when you provide personal information to us or our service providers through the Website, your personal information will be processed in the United States and India for the purposes described in this Privacy Policy, and that your personal information may therefore be accessed by courts, law enforcement and national security authorities in foreign jurisdictions. You may contact us via contact details in this Privacy Poclicy to raise any questions about the transfer of your personal information (including such as the name and contact information of overseas recipient), or exercise your rights as specified in the section Your PRC Privacy Rights.
If you are located in India, we intend to abide by any notification through which India’s Central Government may pass an order restricting the transfer of personal information to any such country or territory outside India as notified . Also, in India there are no default restrictions on cross-border data flow unless the same is restricted by India’s Central Government through an official notification.
We also take consent informing you in case your personal data is transferred outside the territory of India.
YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR PERSONAL INFORMATION TRANSFERRED TO OR PROCESSED IN THE UNITED STATES, YOU SHOULD NOT SHARE YOUR PERSONAL INFORMATION WITH US, OR MAKE USE OF THE WEBSITE.
TO THE EXTENT ALLOWED BY THE LAW OF THE JURISDICTION IN WHICH YOU ARE LOCATED, YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO REQUIRE US TO TREAT YOUR IDENTIFYING INFORMATION IN ACCORDANCE WITH THE LAWS OF ANY COUNTRY OR JURISIDICTION OTHER THAN THE UNITED STATES. HOWEVER, THE FOREGOING WAIVER MAY NOT BE LEGALLY BINDING IN SOME COUNTRIES, SUCH AS THE MEMBER STATES OF THE EUROPEAN UNION, CANADA, AUSTRALIA, AND NEW ZEALAND. TO THE EXTENT IT IS NOT LEGALLY BINDING IN THE JURISDICTION IN WHICH YOU ARE LOCATED, THE FOREGOING WAIVER DOES NOT APPLY TO YOU.
Changes to this Privacy Policy
From time to time, we may change our privacy practices. The latest version of this Privacy Policy will be posted here. If there is a material change to this Privacy Policy that we wish to apply retroactively, we will notify you and/or obtain your consent, in each case to the extent and where required by applicable law.
How to Contact Us
If you have any questions, comments, concerns or complaints about our privacy practices (including our collection, use or disclosure of your personal information) or this Privacy Policy, you can contact our VP of Human Resources by email at privacy@hendrickson-intl.com or by telephone in the U.S. at 630-874-9711 or in Canada at 1-866-743-3247. If you would prefer to write to our VP of Human Resources, our address is:
Hendrickson Holdings, L.L.C.
Attn: VP of Human Resources
840 S. Frontage Road
Woodridge, IL 60517
USA
If you are located in Quebec, you can contact our VP of Human Resources at the contact information listed above. Please note that our VP of Human Resources functions as our person in charge of the protection of personal information.
If you are based in India and you have any questions, comments, concerns or complaints about our privacy practices (including our collection, use or disclosure of your personal information) or this Privacy Notice, you can contact us below-
If you are located in Australia, you can contact our VP of Human Resources at the contact information listed above. The VP of Human Resources or its designee will investigate your complaint and determine whether a breach has occurred and if so, what action to take. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint. If you are not satisfied with the outcome, you can also make a formal complaint to the relevant regulator, the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
If you are located in New Zealand, you can contact our VP of Human Resources at the contact information listed above. The VP of Human Resources will investigate your complaint and determine whether a breach has occurred and if so, what action to take. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint. If you are not satisfied with the outcome, you can also make a formal complaint to the relevant regulator, the New Zeland Office of the Privacy Commissioner (www.privacy.org.nz).
Need Help? Call 1-855-RIDE-RED or Contact Us
©2025 Hendrickson USA, L.L.C. All Rights Reserved